We call our work CANE:
Coordination, Advocacy, Navigation, & Education
Coordination
Ensuring that care is organized across providers and settings.
Care planning and follow-up
Scheduling appointments with specialists, primary care, and outpatient services
Managing referrals between providers
Medication reconciliation across different prescribers
Coordination with home care, rehab, or long-term care facilities
Tracking tests and results to avoid duplication or missed diagnoses
Ensuring continuity of care across transitions
Advocacy
Representing the patient’s best interests in the healthcare system.
Explaining medical diagnoses and treatment options in understandable language
Supporting second opinions and helping patients make informed decisions
Assisting with medical billing
Helping patients exercise their rights
Ensuring culturally competent and equitable care
Advocating during hospital stays or complex treatment journeys
Helping families advocate for elderly or pediatric patients
Navigation
Helping patients understand and move through the healthcare system.
Finding in-network providers and facilities
Clarifying insurance benefits and coverage
Helping with prior authorizations and pre-certifications
Assisting in transitions between insurance plans
Educating patients on healthcare system use
Locating financial assistance or community resources
Assisting with transportation, language support, or disability access
Education
Empowering you with the tools to make informed decisions about your health journey.
Providing educational resources around specific diagnoses, new or changing medications
Help you understand medical terms, diagnoses, and treatment options
Improve your ability to navigate the healthcare system effectively
Teach self advocacy skills
Connecting with community resources
Empowering patients to make informed decisions
